Terms of service
EU Consumer Terms of Service
Terms of Service - Consumer Protection
Our Terms of Service comply with EU consumer protection laws to ensure that your rights are protected when purchasing products or services. The following terms apply when you use our services as a consumer in the European Union.
1. Purchase and Contract Formation
When you purchase goods or services on our platform, the contract will come into force when you submit your order and receive confirmation. Please note that in some cases, we may need further confirmation of inventory or payment information.
2. Return and Refund Policy
Under the EU Consumer Rights Directive, you have the right to return the goods within 14 days without giving any reason and receive a full refund. The return period starts from the date you receive the item. During the return process, the item must be in perfect condition and unused.
3. Customer Support and Complaint Handling
We provide online customer service support for consumers, if you have any questions or complaints, please feel free to contact us through the customer service channels on the platform. We will resolve your issue within a reasonable time.
4. Consumer Rights
When you use our services, you have all the fundamental rights under EU consumer law, including but not limited to:
The product is as described
Refunds or compensation in the event of a quality problem with the goods
Refusal to accept unreasonable contractual terms
5. EU E-commerce Platform Terms of Use
Terms of Service - Marketplace User Agreement
Welcome to our e-commerce platform, the following terms apply to your use of our platform to shop, sell or otherwise transact in the European Union.